(1)       Introduction

We value our trusted relationship with our customers, and therefore want to extend this returns policy.

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers worldwide.

(2)       Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)       we receive the returned product within 30 days following the date of delivery of the product;

(b)       the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)       you comply with the returns procedure set out below; and

(d)       none of the exclusions set out below apply.

(3)       Returns procedure

In order to take advantage of your rights under this returns policy, you must: ship it to:

610 Wright Avenue, Suite #350
Dartmouth, Nova Scotia

Package the product and pay shipping costs.

Products returned under this policy must be sent to:

610 Wright Avenue, Suite #350
Dartmouth, Nova Scotia


Note: You will be responsible for paying postage costs associated with returns under this policy.

(4)       Exclusions

The following kinds of products may not be returned under this policy:

[(a)      food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

(b)       DVDs, CDs and other audio or video or audio-visual recordings;

(c)       computer software (whether on CD-ROM, DVD-ROM or otherwise);

(d)       newspapers, periodicals, magazines or similar products;

(e)       toiletries and cosmetics;

(f)        any product made to your specification; Custom Headcase etc,

(g)       any product made to order;

(h)       any product personalized or adapted for you; Custom Headcase etc,

(5)       Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us).

Please note, we will not issue a refund if buyer mistakenly purchases the wrong size case and/products so we urge that customers read through product descriptions carefully before purchasing.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase, example: Paypal, cheque etc.

We will process the refund due to you as soon as possible and, in any event, within 5 business days following the day we received your returned product.

(6)       Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)      we will not refund or exchange the product;

(b)     we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)     if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7)       About us

Our full name is The Headcase Hair Protection.

Our registered office is 1510 Waverley Road, Waverley, NS B2R1W8

Our company registration number is 3269060

Our email address is Info@theheadcase.com